Your information and privacy.

This website and booking service are operated by Care Mobility (Fiji) Pte Ltd. You can contact us about privacy at privacy contact email being confirmed.

• booker and passenger names and contact details;
• journey details (pickup, destination, date and time, stops);
• mobility and assistance information needed to deliver the service;
• alternative or emergency contact details;
• payment status and reference information;
• communications, feedback and complaints;
• technical information needed to run the website securely.

To quote and manage bookings; deliver journeys safely; communicate changes and confirmations; process and confirm payments; respond to enquiries and complaints; maintain business records; improve our services; and meet legal and regulatory obligations.

If you book for another person, please only provide their information where you are authorised to do so. Passenger information is used only to provide the requested service.

Drivers and coordinators who need the information to deliver the trip; our website, hosting and technology providers; payment and merchant providers; SMS and email providers; and professional advisers or regulators where required. We only share what is necessary for the purpose.

Care Mobility is committed to protecting customer financial security and personal privacy. Online payments for pre-booked transport services are processed securely in strict adherence to standard online safety protocols. All online payments are handled directly by our banking partner, Vodafone M-PAiSA or Stripe, according to the method selected at checkout.

What Care Mobility does not store or share

• No card storage: we do not store or retain full credit/debit card numbers, CVV/CVC security codes or bank account credentials on any internal server or website database.
• No unauthorised sharing: we never sell, rent, trade or share customer banking, payment or financial details with third parties, advertisers or unaffiliated commercial partners.
• No access to raw financial data: Care Mobility employees and support staff have no direct visibility of or access to full financial or payment card information.

What we store and keep

• Booking details: passenger name, contact information, pickup and drop-off locations, travel date and time, and any requested accessibility assistance.
• Transaction records: transaction status (for example Paid, Pending, Refunded), date of payment, and the transaction reference provided by the payment gateway for receipts and identification.

Administrative safeguards. Access to passenger records, booking details and mobility requirement notes is limited to authorised dispatch, customer support and management staff on a need-to-know basis. Drivers, dispatchers and administrative staff receive privacy training and are bound by confidentiality obligations.

Technical safeguards. Data is encrypted in transit, staff accounts are protected by strong sign-in controls, and our servers are protected by firewalls, monitoring and activity logging to help prevent unauthorised access.

Customer data is retained for 12 months. Records are available to dispatchers while a booking is active, are archived after 3 months of inactivity, and are automatically deleted after 12 months of inactivity.

You may ask to see or correct the information we hold about you or a passenger you booked for by contacting us at privacy contact email being confirmed.

We only send messages about your bookings. If we send promotional messages in future, every message will explain how to opt out.

This website uses only the essential browser storage needed to run bookings and staff sign-in. We do not use advertising cookies or third-party tracking.

We may update this policy from time to time. The effective date below shows when it last changed.

Effective date: to be confirmed at launch

For any privacy question, contact us at privacy contact email being confirmed, or use our contact page.