Pricing
Clear pricing before you travel.
We believe customers should understand the cost of their journey before confirming a booking.
Your fare is based on the journey requested and any additional services selected. The booking system will calculate or confirm the applicable fare before you complete your booking.
Your fare may include
Wheelchair Accessible Vehicle and Companion Driving use separate rate cards. Companion driving is priced per kilometre; final rates are being confirmed. Your booking shows a fare when rates are available, otherwise our team will confirm it before payment.
- the journey from pickup to destination;
- the applicable wheelchair vehicle or companion driving distance rate;
- waiting time, where requested and available;
- any applicable time-based or service surcharges shown during booking.
No unexpected changes
Where the agreed journey remains unchanged, normal traffic delays will not create an additional charge.
Each online booking is one-way. For return travel, please book a separate journey. Extra stops are not available online.
Cancellations and rescheduling
We understand that plans can change.
Rescheduling is subject to vehicle availability. Cancellation fees may apply where a booking is cancelled close to the scheduled pickup time.
Please review our Terms, Cancellations & Refunds information before confirming your booking.